More than an e-Transfer
Personalizing Interac e-Transfers with emojis, GIFs, and videos!
In spring 2024, Interac acquired the exclusive Canadian rights to the Vouchr Platform. Discussions for this acquisition began 3+ years ago, marking a significant milestone for my team.
So what does this mean for the average e-transfer user? Soon, they'll have the ability to personalize their transfers with templates for every occasion.
As the lead UX designer, I advocate for user experience and ensure stakeholders understand the UX journey for both sending and receiving e-Transfers. Key contributions include:
Conducting design thinking workshops to empathize with users
Collaborating with the Vouchr team and financial institutions
Facilitating stakeholder buy-in
Improving the user experience and assisting UX Research
As the work is mostly under NDA, I’m unable to share visual details and exact information. However, my designs are on track to be implemented, promising a more engaging and personalized e-Transfer experience.
My Impact ⭐️
Leading UX Innovation at Interac
Empathizing with Users: Conducted a design thinking workshop to deeply understand user needs and pain points, identifying opportunities for enhancing e-Transfer through personalization
Stakeholder Alignment: Ensured continuous collaboration with financial institutions and the Vouchr team to address stakeholder concerns and regulatory requirements
Advocating for Design: Championed design excellence by evaluating and refining Vouchr's designs to meet high UX standards, aligning closely with design goals and user expectations
Visualizing the Future: Used visual aids like prototype mockups and concept sketches to illustrate the future of Interac e-Transfer, emphasizing personalized and engaging transaction experiences
A little on my design thinking workshop...
Future Roadmap
Currently in it’s early phase, this project is showing promising early results in user engagement and operational efficiency. Ongoing iterations based on user feedback and stakeholder input are planned to further refine and optimize the Vouchr integration within Interac e-Transfer.
Stay tuned for updates as we work towards enhancing your e-transfer experience.
